From one animal lover to another, we understand the thought of shipping your pet could be a little frightening, which is why we have conducted plenty of research and have discussed with many enthusiasts to find the safest shipping method. We guarantee LIVE arrival of your pet Axolotl (and other animals for sale ) or your money back. *See conditions below* Shipping cost will depend on location, please contact with postal code for an accurate quote.
All sales are final. Refunds will only be issued if you have purchased a product we currently do not have in stock or if your claim meets our DOA policy.
Wrong shipping address
When placing an order make sure the address you submit is written correctly and in full. We will place the address on the package exactly how we receive it. We are not responsible for any addresses that were not submitted incorrectly. If the package is returned because the address is not correct, you must pay for the return post (that the courier charges us for the address not being correct) and the shipping cost for the item to be sent out again. If free shipping was originally offered you must now pay the shipping fee. You will not receive the package until the fees are paid in full and payment is cleared.
We will replace up to $100 CAD (One Hundred Dollars) of any lost packages in transit plus the shipping fees for packages that are registered (all registered packages come with a tracking number). By request of the customer, the package coverage may be increased to a higher value. The customer may also register a package that is otherwise not registered (anything with free shipping or traveling outside of Canada or the US). This additional coverage is done upon request from the customer only for a very small fee before the item is shipped.
How Axolotls Are Shipped
Axolotls are shipped using a courier. Shipments will be sent out Monday - Wednesday to avoid them from being held in a facility over the weekend due to delays on the courier end. You may modify this by making a request to send the package out on a day that is not between Monday - Wednesday. When the package arrives the courier will bring the package directly to your door for you to sign. If by chance you miss the courier the package will be brought back to the closest Canada Post office for you to pick up. You must then pick up the package with a VALID piece of government ID.
DOA Axolotl policy
In the occasion of DOA (Dead On Arrival), the cost of the deceased Axolotls up to $100 (One Hundred Dollars) only will be replaced. Shipping charges will not be refunded. By request of the customer only, a higher insurance plan can be provided for a small fee. In the occasion of DOA, you must contact us within the first hour of arrival (Delivery confirmation time) with pictures/video verifying the Axolotl is deceased. We may not be available to reply instantly but as long as the email/voicemail/text message time stamp is within the first hour of your delivery confirmation time you are covered. Someone must be there to sign for the package on the first delivery attempt. Failure to sign for the package on the first attempt, modified shipping method (by request of the customer), and shipments that are not next or second-day delivery will result in avoided guarantee.
If you have any uncertainties please contact us for further clarification.